---
title: 5 Ways to Deal with an Unhappy Client
description: Kristen Doezie MSN, BSN, RN, Psy-M shares 5 tips for dealing with an unhappy client as an aesthetic injector.
image: https://blog.joinportrait.com/hubfs/Untitled%20design%20(27).png
---

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# 5 Ways to Deal with an Unhappy Client

[Kristen Doezie MSN, BSN, RN, Psy-M](https://blog.joinportrait.com/author/kristen-doezie-msn-bsn-rn-psy-m)  Feb 7, 2022 8:00:00 AM

[Kristen Doezie, RN, MSN, Psy-M](https://www.portraitspa.com/providers/kristen-doezie), is an aesthetic injector who is passionate about helping her patients feel beautiful from the inside out as well as educating her peers so that they can have rewarding careers in aesthetics. Not only does Kristen have an extensive medical background, but she also has her Masters in Psychology, which shows through in the empathetic and supportive nature of her practice.

While positive energy and uplifting patient outcomes are a cornerstone of Kristen’s practice, she equally values her approach to the opposite side of that coin. As with any career, every rising injector has their fair share of mistakes, learning moments, and less-than-ideal customers. Whatever the cause, knowing how to deal with an unhappy client can be the difference between a negative review on Yelp and a 30-year customer. 

Kristen shares her top 5 tips for dealing with unhappy customers: 

1.     Recognize red flags from the beginning
2.     The best, most proactive way to deal with unhappy clients is before you ever even treat them. Take time to engage with your patient. Ask questions about previous treatments and why they weren't happy with other providers. This gives you valuable insight to see if your values as a provider will be in alignment with their expectations.
3.     Here are some red flags to watch out for:

- Has been to multiple providers and is never happy with the treatment.
- Has a minimal amount of treatment and expects it to last longer than the indicated result (I usually get 10 units and it lasts a year, and I never bruise...).
- Recent life-altering events that could result in a fragile mental state or unrealistic expectations.
- They are hiding the treatment from friends and family.
- They are showing symptoms of Body Dysmorphic Disorder.
- Not compliant with pre/post-care instructions.

- None of these are deal-breakers in and of themselves, but it is good to assess where your patient is at psychologically before you ever touch them with a needle. Sometimes, it may be necessary to refer them to another provider instead of treating them - and that's ok! It will end up saving you a lot of headaches in the end.

1. Educate
2. Active Listening
3. Apology languages
4. Do you own inner work

The melding of medicine and customer service can sometimes be tricky, but by implementing some of the tools above, my hope is that you will go into your interactions with patients much more confidently and wholeheartedly. 

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